Indayani W., G. (2024) “PENGARUH ETIKA DAN PENAMPILAN PEGAWAI HOTEL TERHADAP PENINGKATAN MUTU PELAYANAN PADA HOTEL GUNAWANGSA MERR: (Studi Kasus Hotel Gunawangsa Merr Surabaya)”, JOURNAL OF ECONOMICS, BUSINESS, MANAGEMENT, ACCOUNTING AND SOCIAL SCIENCES, 2(2), pp. 91–94. doi: 10.63200/jebmass.v2i2.116.