INDAYANI W., G. PENGARUH ETIKA DAN PENAMPILAN PEGAWAI HOTEL TERHADAP PENINGKATAN MUTU PELAYANAN PADA HOTEL GUNAWANGSA MERR: (Studi Kasus Hotel Gunawangsa Merr Surabaya). JOURNAL OF ECONOMICS, BUSINESS, MANAGEMENT, ACCOUNTING AND SOCIAL SCIENCES, [S. l.], v. 2, n. 2, p. 91–94, 2024. DOI: 10.63200/jebmass.v2i2.116. Disponível em: http://putrajawa.co.id/ojs/index.php/jebmass/article/view/116. Acesso em: 17 apr. 2026.